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Click on one of the following questions.
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How do I know if a course is approved in my state?
Click on Browse Courses, select your state, and then select your course type to see all the courses approved in your state. We list ONLY courses that are approved for each state.
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Do you submit course completion records to my state’s real estate regulatory agency?
Some states require us to submit course completion records to that state’s real estate regulatory agency. If you’d like to find out if we submit those records to your state, simply click Browse Courses and then select your state. In the left column you’ll see information regarding your state requirements, including whether we submit completion records to your state.
If you do not find information regarding the submission of course completion records and you believe that the course provider is required to do this, please contact our customer service. It’s possible that your state’s course list has not been updated, or that the rules have changed. If ever in doubt, please contact us!
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How do I receive my course completion certificate?
Once you successfully complete a course, that course will be listed in the “Completed Continuing Education Courses” section of your account page. In the “Certificates” column, there will be a “Print Certificate” link. Click on that link and a new page will appear with your course completion certificate. The certificate will always remain in your account, so you can review and print it anytime.
Please Note: Completion dates and times are based on Central Standard Time.
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If I lose my completion certificate, can I get a replacement?
You may print duplicate certificates at any time for any course you have taken with ContinuingEdExpress.com. Simply login to your account and click on the course completion certificate link.
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What if I fail the final Exam?
You will not receive credit for the course until you pass the final exam. Most states allow you to re-take the final exam as many times as necessary to pass. If your state has a rule regarding the number of times you can retake it, that information will be listed in the page before you take the final exam.
The purpose of the final exam is to test your understanding of the course material. If you review all the material, the exam should be no problem!
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Can I access the course material after completing a course?
Yes, every course you take will remain accessible to you from your account. You may also print your completion certificate as many times as you like. To access your courses, simply log into your account and every course you've taken will be stored with your account information. If we make significant modifications to a course to make it a new version, you will still have access to the old version.
If a course becomes inactive or expired in your state, you will still have access to the course material. However, you will not be able to complete the final exam. If this situation occurs, please contact our customer service if you’d like a refund.
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Do I have to take the course in one sitting?
You may stop anywhere in the course, and start again at any time. Simply log off when you want to take a break, and then log back in when you’re ready to begin again. Your stopping point will be bookmarked, so you can resume where you left off.
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How much time do I have to complete a course once I've registered?
Some states required that you compete a course within a certain amount of time after registering for the course. If your state has a time requirement, it will be listed in the left column of your states’ course list page.
If your state does NOT have a time limit, then you have as much time as you want to complete the course. However, if a course becomes inactive or expired, then you will not be able to complete the final exam. If this occurs, contact our customer service department for a refund or for an updated version if it’s available.
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Why do I need to activate the cookies in my web browser to take your courses?
The only purpose of the cookies requirement is so that we can keep track of where you are within the course. This way, when you log back on to continue taking a course, you can see where you last left off.
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How can I receive real estate continuing education credits in multiple states where I am licensed after taking one of your courses?
When you purchase a course from a state’s course list, you only receive credit in that state. However, if you are licensed in multiple states and would like instructions for how to receive credits in more than one state for one course, please contact our customer service.
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What if I forget my username and password?
Go to the Home Page and click "Forgot Password?" located in the upper right corner, and enter the email address you registered with. Your username and password will be emailed to you within a few seconds. If you forgot the email address you registered with, use the Contact Us form to request your login information. Please provide your full name, and someone will contact you during normal business hours with your login information.
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If I give you my email address to receive your monthly newsletter and course discounts will it be kept confidential?
All of your information—including your email address—will remain confidential. We never share your personal information with anyone. We are, however, required by law to make your course completion information available if request by a state’s real estate regulatory agency.
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How do I know my credit card information is secure?
After you register you’ll be taken to the secure portion of the site. You’ll know it’s secure when you see a small lock icon in the lower right corner of your tool bar. All information entered in the secure page is encrypted before being submitted and processed.
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What should I do if my credit card comes back invalid?
You may have just entered your card number, expiration date, or security code incorrectly. Try entering the card number again, and make sure you enter the security code correctly. The security code is located on the back of your card near the signature area. The security code is the three numbers to the far right side. If it still doesn’t work, please contact our customer service.
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Where do I enter my promo code?
After you choose a course and enter your account information, you'll be taken to the next screen to enter your payment information. Above the section where you enter your credit card number, there will be a section labeled “Promo Code.” Enter your entire code in that box and click “Add.” The discounted price will then appear as your new total.
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What should I do if I forgot to enter my promo code, or discover that the code I entered is invalid?
If you forgot to enter a promo code that you received during one of our marketing promotions, or it appeared as invalid please contact our customer service. Let us know your first and last name, along with the code you forgot to enter or the invalid code.
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Which Web browser should I use?
Our courses are currently compatible with Internet Explorer 7.0, Mozilla Firefox 2.0, and Safari 1.2. Older versions of those browsers, and other web browsers, may load only partial pages. If this occurs, click the “refresh” button at the top of your browser, and the rest of the content should appear.
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How can I make the font size larger within the course?
If you’re using Internet Explorer 7.0 or Mozilla Firefox 2.0, the easiest way is to just hold the Ctrl key and hit the + button to make the font larger, or the – button to make it smaller. You can also do the following for each of those browsers:
Internet Explorer - Click View, then Text Size and then select the size.
Mozilla Firefox - Click View, the Text Size, and then select Increase or Decrease.
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How can I view my course completion information in Pulse Portal? (Minnesota licensees only)
1. Please allow one week from the date you completed a ContinuingEdExpress.com course to verify that your course completions have been submitted. We process course completions each week, usually on Wednesday. However, during the months of May and June we submit course completions more frequently.
2. Go to www.PulsePortal.com (https://www.pulseportal.com/).
3. Under Choose a Program select Minnesota Department of Commerce. Under Choose a Board select Real Estate.
4. Under Search/Inquiry Services, Select Review your CE Transcript.
5. Enter the required information and click Next. Your license information will appear.
6. Click View/Refresh Report to review the course completion information that has been submitted by all continuing education providers.
If not all of your course completions are listed in Pulse Portal, see the next FAQ for more information
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Not all of my course completion information is listed in Pulse Portal. What should I do? (Minnesota licensees only)
If you do not see all of your credits listed in Pulse Portal, click Next in the upper left corner to view the next page. Also, please remember to allow one week for us to process your course completion information.
If you do not see your course completion information after following the procedures in the previous FAQ and viewing all the pages, please contact Pulse Portal at 1-877-244-1688. Give the customer service person the specific course numbers that are not listed in your CE transcript, and ask them to verify that they have been submitted. If they confirm that your credits have been submitted, ask them to explain how to view the credits on your own. If they cannot confirm that your credits have been submitted, then contact the course provider.
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How do I earn course discounts by referring friends to ContinuingEdExpress.com?
Refer a friend, and you'll both receive a 10% discount for any course. Simply log into your account and enter your friend's information in the Earn Course Discounts section at the bottom of your account page. We'll email your friend a 10% promo code gift from you. After your friend uses the promo code to take a course, you'll be credited with a 10% promo code in the Current Referrals section in your account, which can be applied to any course you purchase in the future.
You may send promo codes to multiple friends. Just click Submit after each entry, and your friends' names will be added to your Current Referrals.
NOTE: You may also use more than one discount code for each course. (i.e., Ten discount codes would give you a free course.)
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