Professional Standards and Best Practices

Professional Standards and Best Practices


Course Credit Hrs.
Professional Standards and Best Practices 3.00

High standards are the hallmark of a successful real estate career. PLEASE NOTE: This course will no longer be available after 6/30/2024.

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  • Every facet of your business requires that you be mindful of your responsibilities when communicating with others.
    This course will consider examples, in all areas of the real estate business, of what you must or must not communicate to comply with legal, ethical, or socially conscious obligations. All these areas overlap, and when they do, this course will help you decide which duty is the highest responsibility.

    3 Elective Hours

  • This course will help you better serve your clients by learning about ethical communication procedures, general etiquette, and effective ways of communicating with clients and colleagues.

    Section 1 – Legal and Ethical Principles of Communication
    Chapter 1 – Fundamental Rules
    Chapter 2 – Honesty and Disclosure
    Chapter 3 – Reasonable Care in Communication
    Chapter 4 – Conflicting Duties

    Section 2 – Socially conscious Customs and Etiquette
    Chapter 1 – Consistency in Communication
    Chapter 2 – Rules of Responsible Communication
    Chapter 3 – Professionalism
    Chapter 4 – Responsible Use of Media

    Section 3 – Effective, Professional Communication
    Chapter 1 – Managing Client Expectations
    Chapter 2 – Negotiations and Re-negotiations
    Chapter 3 – Preserving the Transaction
    Chapter 4 – Difficult Behaviors and Personalities

    Section 4 – The Science of Communication
    Chapter 1 – Professional Counseling Methods
    Chapter 2 – The UVAC™ Counseling Model
  • Instructor: Jim Tice

    Jim Tice has been a real estate instructor for over 20 years, and has taught thousands of real estate agents and brokers in classrooms and online. He is a member of the Real Estate Educators Association (REEA), and is certified as an online instructor by the International Distance Education Certification Center (IDECC).

    Jim entered the real estate business in 1977, in Minneapolis, Minnesota. He has been inducted into a national real estate Hall of Fame, an honor granted to less than 1% of agents nationwide. Jim has served as regional trainer for a national real estate franchise, and as a real estate manager he continues to train and coach new and experienced real estate agents.

    Jim has served for many years on the Minnesota Association of REALTORS® Professional Standards Committee, both as a panel member and as a hearing chairperson, and he has served on the Minneapolis Association of REALTORS® Board of Directors.

    You can contact Jim at


According to North Dakota License Law, Chapter 70-02-04-22, “A student must complete the distance education course within one year of the date of enrollment.” You will no longer be able to complete a course from this Continuing Ed Express course list page after one (1) year of purchasing the course.

Visit the North Dakota Real Estate Commission website for more information about continuing education requirements.

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