Resolving Transaction Disputes

Resolving Transaction Disputes


Course Credit Hrs.
Resolving Transaction Disputes 3.00

3 Elective Hours
Successfully resolve commission disputes, ethics violations, and consumer complaints.

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  • In this course, you’ll learn how to use “procuring cause” convincingly in an arbitration hearing to claim a commission due to you, and how to respond to ethics violations by other licensees.
    You’ll also learn how consumer complaints are an opportunity for you to enhance the client’s service experience by using professional communication skills. Surveys have shown that consumer satisfaction is highest when a problem is successfully and quickly resolved, even more than if no problems had occurred in the first place! 

    3 Elective Hours

  • This course focuses on how transaction disputes can be prevented, and remedied, with a focus on arbitration hearings available to Realtors.

    Section 1 – Guiding Principles for Dealing with Disputes
    Chapter 1 – Introduction 
    Chapter 2 – The Trouble Continuum
    Chapter 3 – The Mechanisms for Dispute Resolution
    Section 2 – Commission Disputes Between REALTORS®
    Chapter 1 – Procuring Cause
    • Procuring Cause Guidelines
    • Guideline Questions
    • Filing a request for arbitration and preponderance of evidence
    Chapter 2 – Negotiating the Buyer’s Side Commission
    Chapter 3 – Preparation for an Arbitration
    Chapter 4 – During the Arbitration Hearing
    Chapter 5 – Commission Arbitration Scenario
    Chapter 6 – Procuring Cause Fallacies
    Section 3 – Property Condition Disputes Between Buyers, Sellers, and Agents
    Chapter 1 – Fact Gathering – How to Advise the Client
    Chapter 2 – Ethics Issues and Complaints
    Chapter 3 – Penalties and Governmental Oversight
    Section 4 – Case Studies
    Chapter 1 – Case Studies 1-5
    • Case Studies 1, 2, and 3
    • Case Studies 4 and 5
    Chapter 2 – Case Studies 6-10
    • Case Studies 6 and 7
    • Case Studies 8, 9, and 10
    Chapter 3 – Case Studies 11-17
    • Case Studies 11, 12, and 13
    • Case Studies 14, 15, 16, and 17
  • Instructor: Jim Tice

    Jim Tice has been a real estate instructor for over 20 years, and has taught thousands of real estate agents and brokers in classrooms and online. He is a member of the Real Estate Educators Association (REEA), and is certified as an online instructor by the International Distance Education Certification Center (IDECC).

    Jim entered the real estate business in 1977, in Minneapolis, Minnesota. He has been inducted into a national real estate Hall of Fame, an honor granted to less than 1% of agents nationwide. Jim has served as regional trainer for a national real estate franchise, and as a real estate manager he continues to train and coach new and experienced real estate agents.

    Jim has served for many years on the Minnesota Association of REALTORS® Professional Standards Committee, both as a panel member and as a hearing chairperson, and he has served on the Minneapolis Association of REALTORS® Board of Directors.

    You can contact Jim at


Continuing Education Requirements
Licensees are required to complete 20 hours of approved continuing education courses for each two-year license period (January 1 of odd-numbered years through December 31 of even-numbered years), also referred to as the licensing biennium.
Licensees intending to renew their license on an active status by the renewal deadline of November 30 (even-numbered years) must complete 20 hours of approved continuing education courses during the biennium. The required continuing education hours include the commission designated core courses, which are offered in a two-part format (Core A and Core B), and the remaining courses as elective credit hours. Visit the Hawaii Real Estate Commission website for more information about continuing education requirements.

Continuing Ed Express submits course completion information to the Department of Commerce and Consumer Affairs. Licensees will receive certificates marked “elective” for elective courses and “core” for core courses after they complete each course.
BEFORE you purchase a course, check your continuing education history on the Hawaii Online Real Estate Continuing Education website to make sure you can receive continuing education credit for each course. According to Hawaii Administrative Rules, S 16-99-95 Duplicate continuing education hours: “Except as provided by the commission or by this subchapter, a licensee shall not take a continuing education course for which the licensee has already received a certificate within two consecutive biennia.”

Need to get your real estate license? See our Hawaii Pre-License information.

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