Resolving Transaction Disputes

Resolving Transaction Disputes


Course Credit Hrs.
Resolving Transaction Disputes 3.00
Successfully resolve commission disputes, ethics violations, and consumer complaints.
Money-Back, No Hassle Guarantee
  • In this course, you’ll learn how to use “procuring cause” convincingly in an arbitration hearing to claim a commission due to you, and how to respond to ethics violations by other licensees.
    You’ll also learn how consumer complaints are an opportunity for you to enhance the client’s service experience by using professional communication skills. Surveys have shown that consumer satisfaction is highest when a problem is successfully and quickly resolved, even more than if no problems had occurred in the first place! 
  • This course focuses on how transaction disputes can be prevented, and remedied, with a focus on arbitration hearings available to Realtors.

    Section 1 – Guiding Principles for Dealing with Disputes
    Chapter 1 – Introduction 
    Chapter 2 – The Trouble Continuum
    Chapter 3 – The Mechanisms for Dispute Resolution
    Section 2 – Commission Disputes Between REALTORS®
    Chapter 1 – Procuring Cause
    • Procuring Cause Guidelines
    • Guideline Questions
    • Filing a request for arbitration and preponderance of evidence
    Chapter 2 – Negotiating the Buyer’s Side Commission
    Chapter 3 – Preparation for an Arbitration
    Chapter 4 – During the Arbitration Hearing
    Chapter 5 – Commission Arbitration Scenario
    Chapter 6 – Procuring Cause Fallacies
    Section 3 – Property Condition Disputes Between Buyers, Sellers, and Agents
    Chapter 1 – Fact Gathering – How to Advise the Client
    Chapter 2 – Ethics Issues and Complaints
    Chapter 3 – Penalties and Governmental Oversight
    Section 4 – Case Studies
    Chapter 1 – Case Studies 1-5
    • Case Studies 1, 2, and 3
    • Case Studies 4 and 5
    Chapter 2 – Case Studies 6-10
    • Case Studies 6 and 7
    • Case Studies 8, 9, and 10
    Chapter 3 – Case Studies 11-17
    • Case Studies 11, 12, and 13
    • Case Studies 14, 15, 16, and 17
  • Instructor: Jim Tice

    Jim Tice has been a real estate instructor for over 20 years, and has taught thousands of real estate agents and brokers in classrooms and online. He is a member of the Real Estate Educators Association (REEA), and is certified as an online instructor by the International Distance Education Certification Center (IDECC).

    Jim entered the real estate business in 1977, in Minneapolis, Minnesota. He has been inducted into a national real estate Hall of Fame, an honor granted to less than 1% of agents nationwide. Jim has served as regional trainer for a national real estate franchise, and as a real estate manager he continues to train and coach new and experienced real estate agents.

    Jim has served for many years on the Minnesota Association of REALTORS® Professional Standards Committee, both as a panel member and as a hearing chairperson, and he has served on the Minneapolis Association of REALTORS® Board of Directors.

    You can contact Jim at


According to MN Statute 45.30 (c), “A Licensee must not receive credit for more than eight hours of continuing education in one day.” The date you receive credit for our courses is the date you complete the final exam, according to Central Standard Time. It is your responsibility to keep track of how many credits you have earned each day.

Continuing Ed Express will submit your MN real estate continuing education course completions to the Minnesota Dept. of Commerce through Pulse Portal. Please enter your correct MN real estate license number at the end of each course in order to avoid delays in reporting. Visit to review your CE course completion history. 

Visit the Minnesota Department of Commerce website for information about continuing education requirements.

Need to get your real estate license? See our Minnesota Pre-License information.

The Psychology of Pricing & Secrets of the CMA

Select Your State

Send a Message or Question to the Instructor

Course content questions? Select Course Instructor.
General website or account questions? Select Customer Service.