STATE: | |
CREDIT HRS: | |
COURSE TYPE: |
Course | Credit Hrs. | |||||
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Resolving Transaction Disputes | 3.00 | |||||
Successfully resolve commission disputes, ethics violations, and consumer complaints. |
In this course, you’ll learn how to use “procuring cause” convincingly in an arbitration hearing to claim a commission due to you, and how to respond to ethics violations by other licensees.
You’ll also learn how consumer complaints are an opportunity for you to enhance the client’s service experience by using professional communication skills. Surveys have shown that consumer satisfaction is highest when a problem is successfully and quickly resolved, even more than if no problems had occurred in the first place!
Need to get your real estate license? See our Minnesota Pre-License information.
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