Objective: This class will explore common scenarios faced by real estate professionals and their legal and ethical duties when these situations arise. Main topic areas include an explanation of the Ethics Complaint process, potential discipline if a licensee is found in violation of the Code, and recent updates with explanations. Throughout the course, suggestions for corrective action and communication are discussed./

Section 1: History of Ethics in Real Estate
Welcome and Course Objectives
Chapter 1: Facts and Philosophy
Chapter 2: Update on the Code of Ethics
Chapter 3: Preamble and The Golden Rule
Chapter 4: Ethical Duties of the Code of Ethics

Section 2: Accurate Representation
Chapter 1: Protect Client's Interests
Chapter 2: Treat All Parties Honestly (Article 1)
Chapter 3: Avoid All Misrepresentation and Exaggeration (Article 2)
Chapter 4: Additional Case Studies (Standard of Practice 1-3, and case studies based on NAR interpretations)

Section 3: Broker Cooperation and Disclosure of Related Interests
Chapter 1: Cooperation with Other Agents (Article 3)
Chapter 2: Written Disclosure of Conflicts of Interest (Article 4)

Section 4: Written Agreements, Discrimination, Competency, and Communications
Chapter 1: Written Agreements (Article 9)
Chapter 2: Discriminatory Actions and Language are Always Prohibited (Article 10, and case studies based on NAR interpretations)
Chapter 3: Competency in Real Estate Practice (Article 11, and case studies based on NAR interpretations)
Chapter 4: Communication (Article 12, and case studies based on NAR interpretations)

Section 5: Process for Filing an Ethics Complaint
Chapter 1: Filing a Complaint
Chapter 2: Grievance Review
Chapter 3: Rights of Parties
Chapter 4: Hearing Process
Chapter 5: Possible Disciplinary Action (Case study referencing NAR sanctions guidelines)
Chapter 6: Written Decision Chapter 7: Appeal Rights
Chapter 7: Appeal Rights